Overview
A snapshot of your receptionist — activity, messages and setup.
Recent messages
AI Call Flow
Switch on the stages you want. Calls flow top to bottom.
💬 This page controls how calls are routed. What the receptionist says and knows — greeting, knowledge, FAQs, services and handling rules — lives in your Business profile.
Routing goes live when your phone number is connected. Test the receptionist any time with "Test flow" — no call needed.
Business profile
Details, knowledge and rules the receptionist (and future chat/website bots) use.
🧠 This is your assistant's single source of truth. The knowledge, FAQs and services here power both your AI Call Flow and AI Chat BOT.
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Details
Phone numbers
Your 1300 and local numbers. Each can carry its own call flow — pick the number on the Incoming call step.
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Numbers
Numbers are placeholders until provisioned or ported through hello247. Porting and new 1300s connect via our carrier and wire to your flow automatically.
Messages & calls
Every enquiry the receptionist captured — update status, search, open the transcript, or export.
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Messages
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Insights
Trends across the last 14 days.
Messages & calls per day
Message status
Busiest hours (messages)