Overview
A snapshot of your receptionist — activity, messages and setup.
AI Call Flow
Switch on the stages you want. Calls flow top to bottom.
Business profile
Details, knowledge and rules the receptionist (and future chat/website bots) use.
Phone numbers
Your 1300 and local numbers. Each can carry its own call flow — pick the number on the Incoming call step.
This list is labels: it is how you give a number its own call flow on the Incoming call step. It does not get you a number. For that, use Get your number above — a new 1300 is connected the same day if one is available, or port the number you already have — porting takes 1–7 business days for a 1300, 5–14 for a straightforward local line, or 4–6 weeks if the local port is a complex one — your current provider has to approve it. A complex local port also costs more, and we will tell you which yours is before you commit. Ports running over December and January can take longer again, because carriers put embargoes on.
Numbers being ported
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Move an existing number to hello247
Your provider will ask for all of this. Anything missing is the usual reason a port gets rejected.
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Once you request the port we will ask for two things right here: a copy of a recent bill (under 60 days old), and your authority to move the number. You upload the bill and sign the authority on this page — nothing to print, and nothing to email.
AI Email
Paste an email you have been sent and we will write the reply from your business details and your common answers.
Nothing is sent from here, and nothing you paste is kept.
The questions you are asked every week, and the answer you give. Every reply is written from these. It is the same list as the FAQs in your Business profile, so your phone receptionist and website chat use them too.
AI Web SEO
We read your website the way Google and AI assistants do, then tell you what is worth fixing. This checks your website, not your receptionist, and nothing on your site is changed.
Messages & calls
Every enquiry the receptionist captured — update status, search, open the transcript, or export.
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Insights
Trends across the last 14 days.
What you will be charged
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Know a business that needs someone answering the phone? Accountants and advisers can earn on referrals.