Overview
A snapshot of your receptionist — activity, messages and setup.
Recent messages
Inbound call flow
Switch on the stages you want. Calls flow top to bottom.
Routing goes live when your phone number is connected. Test the receptionist any time with "Test flow" — no call needed.
Business profile
Details, knowledge and rules the receptionist (and future chat/website bots) use.
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Details
Phone numbers
Your 1300 and local numbers. Each can carry its own call flow — pick the number on the Incoming call step.
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Numbers
Numbers are placeholders until provisioned or ported through hello247. Porting and new 1300s connect via our carrier and wire to your flow automatically.
Messages & calls
Every enquiry the receptionist captured — update status, search, open the transcript, or export.
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Messages
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Insights
Trends across the last 14 days.
Messages & calls per day
Message status
Busiest hours (messages)